Bazaar App - Frequently Asked Questions (FAQs)

Your guide to fast, reliable, and affordable grocery delivery.

About Bazaar App
Groceries and Product Quality
Ordering and Payments
Delivery Related
Cancellations & Returns
Bazaar Coins and Rewards
Location Concerns
Refund & Exchange Policy
Return Policy
Help & Support

Need more Help?

Reach out to our customer care at: 021-111-229-227 or get assistance via the in-app Help section.

About Bazaar App

Groceries and Product Quality

Ordering and Payments

Delivery Related

Cancellations & Returns

Bazaar Coins and Rewards

Location Concerns

Refund & Exchange Policy

Return Policy

Help & Support

Bazaar App - Frequently Asked Questions (FAQs)

Your guide to fast, reliable, and affordable grocery delivery.

About Bazaar App

What is Bazaar?

How does Bazaar App work?

How do I create an account?

What kind of products does Bazaar App offer?

Where do you deliver?

Do you offer discounts or promotions?

Which devices can I use the Bazaar App on?

Why should I download the Bazaar mobile app?

Groceries and Product Quality

Are your groceries fresh?

Are your products locally sourced?

How are fruits, vegetables, and frozen items delivered?

Ordering and Payments

How do I place an order on BazaarApp?

What payment methods are available?

How do I add a credit/debit card?

Is my personal data safe?

Where can I view my order history and receipts?

What is the minimum order amount?

I didn't receive my OTP – what should I do?

How to receive OTP on WhatsApp?

What if I forget to add something to my order?

Can I track my order via Web App?

Is an account required to place an order via the Web App?

Can I cancel my order via Web App?

Delivery Related

When will my order arrive?

Is there a delivery fee?

Can I track my order?

What if my order is delayed?

Can I change my delivery address after ordering?

Can I place multiple orders in a day?

What if I'm not home during delivery?

What is a wallet code?

Cancellations & Returns

How do I cancel my order?

Can I return an item?

What if I get a wrong or defective item?

What if something is missing from my order?

Bazaar Coins and Rewards

What are Bazaar coins used for?

How do I get Bazaar Coins?

Do Bazaar Coins expire?

Do you have a referral or rewards program?

Are there any top-up fees/charges for Bazaar Coins?

Location Concerns

Can I change the location of my current order?

How can I change the location via App?

Can I update my location via Bazaar Web App?

Can the rider deliver to a location other than the one specified?

Where can I see the location of my order in the app?

I am unable to update my accurate location via App.

Refund & Exchange Policy

What is your exchange policy?

How long does it take to process a refund?

How do I request a refund for my order?

What are the refund timelines?

Return Policy

How do I return an item from my order?

Will I be charged for exchanging an item?

How long does the exchange process take?

Help & Support

My bill seems wrong—what should I do?

How can I give feedback or make complaints?

Need more help?